- Is this a subscription?
- No. You pay once per event. The plan never expires; the upload window starts when you publish.
- What happens when the access period ends?
- The album turns read-only and stays downloadable. It is not deleted automatically. Paid plans can extend access for six months for $9.
- Do my guests need an app or an account?
- No. They scan the QR code or tap the link and upload from the browser. A first name is all we ask for.
- What does "unlimited photos" mean?
- No photo count limit. Fair use caps storage at 50 GB on Essential and 200 GB on Celebration and Signature.
- Can I upgrade after buying?
- Yes. Pay the difference and everything already collected comes with you.
- Can I get a refund?
- Refund requests are reviewed case by case before the event starts. Contact support.
- Is the album private?
- Unlisted by default. Only people with your link can see it, and it never shows up in search.
- Which payment methods do you accept?
- All major cards, Apple Pay and Google Pay through Stripe. Taxes are calculated at checkout.
- What about the Free plan?
- Free holds 50 photos, has a 7-day upload window and 30 days online, and every photo is watermarked. No videos. Upgrade any time; there is no card on file.
- What counts as one event?
- One date (or a run of days in a row), one venue and one album link. A rehearsal dinner, welcome drinks or an afterparty somewhere else is its own event.